Training Program General Terms

Effective Date: 01/06/2024

Pricing and Payment

1.1. All recurring memberships automatically renew every 4 weeks, but you have the option to cancel at any time.

1.2. All recurring training sessions must be used within the 4-week billing period and cannot be carried over to the following month.

1.3. All prices are accurate at the time of quoting.

1.4. We reserve the right to adjust fees, and if necessary, we will notify you 28 days in advance of any such changes.

1.5. Fixed term packages such as our Legends Programme are non-refundable or transferrable and need to be used in the period the programme is scheduled to run for.

Scheduling and Appointments

2.1. Personal sessions, goal setting, nutrition consults, and all other individual appointments are booked via Acuity.

2.2. Small group and semi-private training sessions are booked via Influx.

2.3. Booking Limits for Individual Appointments:
– Sessions must be cancelled 24 hours before the appointment.

2.4. Booking Limits for Small Group, Semi-Private Sessions and Legends Sessions:
– Sessions before 0900 must be booked by 2100 the night before.
– Sessions after 0900 must be booked 2 hours before the session starts.
– Sessions with no bookings by these specified times will automatically be cancelled.

2.5. Small group classes have a minimum attendance requirement of 2 persons and a maximum limit of 6 persons.

2.6. Semi-private sessions have a minimum attendance of 1 and a maximum attendance of 4 persons.

Client Responsibilities

3.1. Clients are responsible for adhering to safety guidelines, providing accurate health information, and following the guidelines outlined in our Client Handbook.

Cancellations

4.1. Cancellations for training sessions must be made via Influx/Acuity before the session begins to avoid billing.

4.2. For Personal Training and Nutrition sessions, a minimum 24-hour notice of cancellation is required.

4.3. Small group and semi-private sessions are subject to the booking limits detailed above.

Failure to provide this notice will result in the complete billing being applied.

Membership Cancellation

5.1. To cancel a membership, a 28-day written notice is required with no exceptions.

5.2 Memberships cannot be put on hold.

5.3 Fixed term programmes are non-refundable.